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Emily Crooks Inspira

Emily Crooks Works in Inspira’s Carlisle office as a Business Administration Apprentice

Published on: Tuesday 5th March 2019
Categorised under: Work, Learn , Apprentices, Business, Inspira

As well as providing advice and guidance on apprenticeships to its clients, Inspira works with local colleges and training providers to offer apprenticeship positions covering all of its delivery areas throughout Cumbria and Lancashire.

The apprenticeship roles it offers range from business administration and customer service to IT.

Recent changes to apprenticeship funding and the increased access to training opportunities has meant existing members of staff have also been able to access apprenticeship training, such as in accounting and finance, and Inspira is hopeful it will expand in to other disciplines.

Here, we meet Emily Crooks, 18, who works in Inspira’s Carlisle office as a business administration apprentice.

Why did you choose an apprenticeship?

I wanted to learn in a different environment to school as I wanted a change and I wanted to gain a qualification while earning.

What did you get out of your apprenticeship?

During my apprenticeship I gained a lot of confidence while interacting with customers both on the telephone and face-to-face.

I also gained a lot of different skills to be able to work in an office environment including answering phones, auditing records, finance, filing, updating rotas and calendars.

Take us through a typical day

I’m usually ‘on duty’ in a morning which includes welcoming customers into the centre and signposting them to the correct adviser.

I also answer telephone calls internally and externally and book customers into appointments, input data into our online databases and update records.

I complete daily tasks for my manager which includes creating spreadsheets, updating rotas and creating documents.

What do you like most about the job?

Every day is different.

Why did you want to do this job?

I wanted to experience what it was like working within an office and I was intrigued to find out what Inspira delivered as a company as I wasn’t aware of all the contracts delivered.

What jobs have you done previously? None, although I completed work experience at The Premier Inn as a housekeeper.

Any advice?

If you are wanting to work within business administration, it is important you are willing to work within a team and under pressure at times in order to meet deadlines. I think an apprenticeship is a great way to get into the admin profession.

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