Following two months of work on the Duke Street premises, removing and replacing the old branch fittings and furnishings, the branch reopened its doors this week.
The old furnishings have been stripped out to be replaced with bright white surroundings, user-friendly customer counters free of barriers and a new suite of interview rooms.
The building society, a partner of Choose South Cumbria, has installed a series of iPads to allow customers to browse information and keeping children amused while their parents discuss financial matters.
Marketing and sales director Sue Heron is confident that the new-look branch will get a warm welcome from customers.
She said: “We wanted to transform not just the branch but the customer experience – making it easier for them to use our full range of services, whether that is depositing or withdrawing savings, arranging a mortgage or discussing some other element of their finances.
“We have also recognised that families often come in to see us together, so we will accommodate younger customers with access to special children’s computer tablets to keep them amused while mum and dad talk business.
“The foundation for our business has always been the good relationship we enjoy with our customers – and that means being friendly and open, approachable on a face-to-face basis and not just via the internet.
“Feedback from our customers tells us there’s no substitute for being able to sit down and talk through complex matters with someone you can trust – and amid all the contemporary design and digital technology in the new branch, that is still at the heart of the services we provide.”
While the work was undertaken, all customer services were relocated to the Dalton Road branch which was officially closed on Monday November 30 at 5pm.
Article taken from in-Cumbria.
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